You may request a refund at any time for any reason. Refunds are ONLY approved when Avidian's money back guarantee applies (typically 30 or 60 days after your initial purchase). All requests will be reviewed and we will respond within 5 business days. If approved, your refund may take up to 10 business days process. Please note: setup fees, training and professional services already performed, plus shipping and handling fee are not refundable.